At SD Prime Sports (CVR: 45240460), we want you to be satisfied with your purchase. This Refund Policy explains your rights regarding returns, cancellations, and refunds.

1. Right of Cancellation (For Consumers)

You have a 14-day right of cancellation from the day you receive your order.

• To use your right of cancellation, you must notify us within 14 days by email at info@sdprimesports.com.
• The item must be returned unused, in the same condition as received, and in the original packaging.
• Once we receive and inspect the returned item, we will process your refund.

Refunds will be made using the same payment method you used for the original purchase, unless otherwise agreed.

2. Items Not Eligible for Refund

The right of cancellation does not apply to:

• Custom-made or personalized items
• Goods that have been opened or used and therefore cannot be returned for hygiene or safety reasons
• Services that have already been fully delivered (if agreed upon)

If an item is exempt from the right of cancellation, this will be clearly stated before purchase.

3. Return Shipping

• The buyer is responsible for the return shipping costs, unless otherwise agreed.
• Please ensure items are securely packaged to avoid damage during return transport.
• We recommend using a trackable shipping service when returning products.

4. Defective or Wrong Items

If you receive a defective, damaged, or incorrect product, please contact us immediately at info@sdprimesports.com or +45 71 87 47 02.

• You have a 24-month complaint period under Danish law.
• If the product is defective, we will arrange a repair, replacement, or full refund at no additional cost to you.

5. Processing Time

• Refunds are normally processed within 5–10 business days after we receive your returned item.
• You will be notified by email once your refund has been completed.

6. Contact Information

If you have questions about returns or refunds, please contact us:

SD Prime Sports

CVR: 45240460

Email: info@sdprimesports.com

Phone: +45 71 87 47 02